AHG Consulting GmbH
Represented by Yasar Ceviker, Felix Strüngmann
Registration in the registry court: Amtsgericht München Registration number: HRB 251 261
Telephone: +49 (0) 89 23 88 68 35
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/. We are not obliged to participate in a dispute resolution procedure before a consumer arbitration board.
We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy notice. The use of our website is generally possible without providing personal data. If personal data (e.g. name, address or email address) is collected on our pages as part of the purchase process, it is always done on a voluntary basis, as much as possible. This data will not be passed on to third parties without your express consent. We would like to point out that data transmission over the internet (e.g. communication by email) can have security gaps. Complete protection of data against access by third parties is not possible.
The body responsible for the collection, processing, and use of your personal data within the meaning of the Federal Data Protection Act is AHG Consulting GmbH, authorized representatives: Yasar Ceviker, Felix Strüngmann, Lindwurmstr. 71, 80337 Munich, Germany Tel. +49 (0)89 72 69 97 97, Email: firstname.lastname@example.org
Personal data is information about factual or personal circumstances of an identified or identifiable natural person. For example, this includes your name, your telephone number, your address as well as all personal data that you provide to us during registration and when you create your customer account. It does not include statistical data collected by us, for example, when you visit our web shop, which cannot be directly associated with you as a person. For example, we may collect statistics about which pages of our shop are particularly popular or how many users visit certain pages of our shop.
Collection, processing and use of your personal data
We collect, store and process your data, name, telephone number and address (your bank details, if you selected direct bank transfer) as well as all inventory data that you provide during registration of the order for the entire processing of your purchase, including any subsequent warranties, for our services, technical administration and our own marketing purposes; see Art. 6 para. 1 lit. b of the GDPR. Your personal data will only be passed on to third parties or otherwise transmitted, if it is necessary for contract processing or invoicing or if you have given your prior consent. Within the framework of order processing, for example, the service providers used by us (the carrier, banks) receive the necessary data for order processing and handling. The data transmitted for this purpose may only be used by our service providers to fulfil their task. Any other use of the information is not permitted and does not occur with any of the service providers we have entrusted with the processing of your order. For your order we need your correct name, address and payment data. We need your email address and telephone number so that we can confirm receipt of your order and communicate with you. We also use it for your identification (customer login). You will also receive your order and shipping confirmation via your email address. Provided that there are no legal obligations to store the data, your personal data will be deleted, if you have asserted a claim for deletion, if the data is no longer required to fulfil the purpose for which it was stored or if its storage is not permitted for other legal reasons.
When you use the website for informational purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser sends to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website and to ensure its stability and security (legal basis is Article 6 para. 1 p. 1 lit. f of the GDPR):
– IP address
– Access date and time
– Time zone difference to Greenwich Mean Time (GMT)
– Content of the access (specific page)
– Access status/HTTP status code
– Amount of data transferred in each case
– Website from where the page was accessed
– Operating system and its user interface
– Language and version of the browser software.
Secure data transmission
Your personal data is securely transmitted by us using encryption. This applies to your order and the customer login. We use the SSL coding system (Secure Socket Layer). In addition, we secure our websites and other systems through technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons.
With your consent you can subscribe to our newsletter, which we use to update you about our current interesting offers.
For the registration to our newsletter we use the so-called double-opt-in procedure. This means that after your registration we will send you an email to the email address you provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within [24 hours], your information will be blocked and automatically deleted after one month. In addition, we store your IP address and the time of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify potential misuse of your personal data.
Your email address is the only mandatory information for sending the newsletter. Providing further, separately marked data is voluntary and is used to enable us to contact you directly. After your confirmation we will save your email address for the purpose of sending the newsletter. The legal basis is Article 6 para. 1 p. 1 lit. a of the GDPR.
You can revoke your consent to receiving the newsletter at any time and unsubscribe from the newsletter. You can revoke your consent by clicking on the link provided in each newsletter email, by sending an email to email@example.com or by sending a message to the contact details provided in the imprint.
If you would like to receive the newsletter offered on the website, we need an email address from you as well as information that allows us to verify that you are the owner of the provided email address and that you agree to receive the newsletter. Further data will not be collected. We use the data exclusively for sending the requested information and will not transmit it to third parties.
When you contact us by email or via a contact form, the data you provide (your email address, your name and telephone number, if applicable) will be stored by us in order to answer your questions. We delete the data arising in this connection after storage is no longer necessary or restrict processing if there are applicable statutory retention obligations.
We use the following types of cookies:
These cookies are essential for the functioning of our website. For example, this includes allocation of anonymous session IDs to bundle several queries to a web server and error-free functioning of registrations and orders.
These cookies help us save your chosen settings and support other functions when you navigate our website. It enables us to remember your preferred settings for your next visit and to save your login data for certain areas of our website.
These cookies collect information about how you use our website (e.g. the internet browser you used, number of visits, pages you accessed or the time spent on the website). These cookies do not store any information that allows personal identification of the visitor. The information collected by these cookies is aggregated and therefore anonymous.
You can declare your consent or rejection of cookies, incl. for web tracking, by changing the settings of your web browser. You can configure your browser so that acceptance of cookies is generally refused or you are notified in advance if a cookie is stored. In this case, however, the functionality of the website may be impaired (e.g. when ordering). Your browser also offers a function to delete cookies (e.g. by deleting browser data). You can find more information on this topic in the operating instructions or usually under settings of your internet browser.
We use Facebook Pixel from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland, to create so-called custom audiences, i.e. to segment visitor groups of our online offer, to determine conversion rates and then to optimize them. This happens in particular if you are using advertisements that we have with Facebook Ireland Ltd. have switched, interact. We process your data with the help of Facebook Pixel for the purpose of optimizing our website and for marketing purposes on the basis of your consent in accordance with Art. 6 Paragraph 1 lit. GDPR. The specific storage period of the processed data cannot be influenced by us, but is managed by Facebook Ireland Ltd. certainly. Further information can be found in the data protection declaration for Facebook Pixel: https://www.facebook.com/privacy/explanation.
INTEGRATION OF THE TRUSTED SHOPS TRUSTBADGE
In order to display our Trusted Shops seal of approval and, where applicable, the collected ratings, as well as to offer Trusted Shops products to buyers after an order, the Trusted Shops trust badge is integrated on this website.
This serves to protect our legitimate interests in ideal marketing by enabling a safe purchase in accordance with Art. 6 paragraph 1 p. 1 lit. f DSGVO, which prevails in the context of a balancing of interests. The trust badge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is provided by a CDN provider (Content-Delivery-Network) as part of an order processing. Trusted Shops GmbH also uses service providers from the USA. An appropriate level of data protection is ensured. Further information on the data protection of Trusted Shops GmbH can be found here: https://www.trustedshops.de/impressum/#datenschutz.
When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) and documents the call-up. Individual access data are stored in a secure database for the analysis of security anomalies. The log files are automatically deleted no later than 90 days after creation.
Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. The contractual agreement between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order date. Whether you as a buyer is already registered for product use is checked automatically using a neutral parameter, the e-mail address is hashed by cryptological one-way function. The e-mail address is converted into this hash value, which cannot be decrypted by Trusted Shops, before it is transmitted. After checking for a match, the parameter is automatically deleted.
- Trusted Shops Buyer Protection
Trusted Shops receives the following data from us in the event of registration: your first and last name and title, your e-mail address, the selected payment method and the order value.
If you want to submit a rating, we transmit the following data to Trusted Shops to ensure your buyer status and thus the rating authorization: Your first name, surname and title, your e-mail address, the selected payment method and the order value.
Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. It includes the following: Browser type and browser version, operating system, referrer URL, host name of the accessing computer, time of server access. The data cannot be assigned to specific persons. This data is not consolidated with other data sources. We reserve the right to check this data subsequently if we become aware of specific indications of unlawful use.
This website uses functions of the web analysis service Google Analytics. Google Analytics is a service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (‘Google’). Google Analytics uses ‘cookies’, which are text files placed on your computer to help the website analyse how users use the site. The information collected by the cookie about the use of our website (including your IP address) is usually transferred to a Google server in the USA and stored there. Please note that on our websites Google Analytics has been extended by the code ‘gat._anonymizeIp();’ in order to ensure anonymised recording of IP addresses (so-called IP masking). At our initiative, your IP address is thus only recorded by Google in truncated form, which ensures anonymisation and does not allow any conclusions to be drawn about your identity. In the event that IP anonymisation is activated on our website, your IP address will be truncated by Google within member states of the European Union or in other states that are parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information to evaluate your use of our website, compile reports on website activity for us and provide other services relating to website activity and internet usage. The IP address transmitted by your browser within the framework of Google Analytics will be associated with other data from Google. Transmission of this data by Google to third parties only takes place if prompted by statutory regulations or within the scope of order data processing. Under no circumstances will Google combine your data with other data collected by Google. By using this website, you agree to Google processing the data collected about you and to the aforementioned manner of data processing as well as the stated purpose. You may refuse the storage of cookies by selecting the appropriate settings on your browser; however. please note that, if you do this, you may not be able to use all the features of our website. You can also prevent collection of the data generated by the cookie and related to your use of this website (including your IP address) for Google as well as the processing of this data by Google by downloading and installing the browser plugin available at the following link. You can find more information about Google Analytics and data protection at http://tools.google.com/dlpage/gaoptout?hl=de.
You may refuse the storage of cookies by selecting the appropriate settings on your browser; however. please note that, if you do this, you may not be able to use all the features of this website. You can also prevent collection of the data generated by the cookie and related to your use of the website (including your IP address) for Google as well as the processing of this data by Google by clicking on the following link. An opt-out cookie is set to prevent collection of your information on future visits to this site: https://tools.google.com/dlpage/gaoptout?hl=de
Use of special service providers for order processing and handling
Orders are being processed by the service provider S2M Web & Logistics GmbH, Reichsstr. 24, 14052 Berlin, Germany.
Transmission of Personal Data for Order Processing
We only transmit personal data to third parties, if it is necessary for execution of the contract; for example, we may send it to the company entrusted with the delivery of the goods, such as the transport service provider United Parcel Service Deutschland S.à r.l. & Co. OHG, Görlitzer Straße 1, D-41460 Neuss, (‘UPS’) for domestic shipping.
For international shipping we commission Fed Ex Germany GmbH, Langer Kornweg 34 k, 65451 Kelsterbach (‘Fed Ex’). We will provide the transport service provider with your email address, delivery address, first name, surname and telephone number prior to delivery of the goods to coordinate a delivery date or notify the delivery status.
You can review the UPS privacy notice by clicking on the following link: https://www.ups.com/de/de/help-center/legal-terms-conditions/privacy-notice.page?
You can review the FedEx privacy notice by clicking on the following link: http://www.fedex.com/de/privacypolicy.html
Payment Provider Paypal
Your Rights and Contact Information
You have the following rights in relation to the personal data concerning you:
– Right to information, free of charge,
– Right of rectification or erasure,
– Right to restrict processing,
– Right to object to the processing,
– Right to data portability.
If you have consented to the processing of your personal data (cf. Art. 6 para. 1 lit. a GDPR), you may revoke your consent at any time without affecting the lawfulness of the processing carried out based on the consent until revocation. You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us. If you have further questions regarding the collection, processing or use of your personal data, please contact us. The same applies to information, blocking, erasure and rectification requests regarding your personal data. In order to ensure that personal data is not disclosed to third parties, please send your request by email or by post providing clear identification.
Terms & Conditions
General terms and conditions (gtc)
(including statutory information on your rights under the regulations on agreements for remote sales and electronic business transactions)
1. Applicability and Clientele
These General Terms and Conditions (AGB) apply exclusively for orders placed by customers via our online shop goodguise.com (hereinafter referred to as GoodGuise-Shop). We do not recognise any deviating conditions set by the customer or third parties, unless we have expressly agreed to their validity.
GoodGuise-Shop offers are directed exclusively at consumers (any natural person concluding the contract for a purpose which can neither be attributed to their commercial nor their independent professional activity, § 13 of the German Civil Code (BGB)).
2. Offer, Ordering Process and Conclusion of Contract
Presentation of the products within the online shop is not a legally binding offer, but rather a non-binding online catalogue.
By clicking the button ‘ADD TO CART’ you can add desired goods to the shopping cart without purchase obligation. You can view the shopping cart at any time by clicking on the ‘CART’ link. You can also remove the items placed there. If you want to buy the articles in the shopping cart, click on the ‘CART’ link, then enter the required data and click on ‘PROCEED TO CHECKOUT’. After entering your data and selecting the payment method, click on the ‘PLACE ORDER’ button to get to a confirmation window, in which the details of your order are displayed again. This window allows you to check your entries and correct them, if necessary. By clicking on the ‘Buy’ button in the final step of the ordering process you are placing a binding order for the selected goods.
Immediately after submitting your order, you will receive an email confirming the receipt of your order (order confirmation). Please note that this confirmation does not constitute an acceptance of your order offer, but merely serves as notification that we have received your order. The purchase contract is only finalised when we confirm the order and the delivery of the goods with another email (order confirmation) and we thus accept your order offer. If you do not receive an order confirmation or delivery of goods within three working days after placing your order, you are no longer bound to your order.
3. Contracting Party
AHG Consulting GmbH
Yasar Ceviker, Felix Strüngmann
Telephone: +49 – (0)89 – 72 69 97 97
4. Storage of the Contract Text
Your order and the order data you entered are stored by us and can be requested from us. You also have the option of printing out your order and the data entered during the ordering process. If you have registered as a customer, you can also view your order data at any time in the customer section by entering your personal login data. The order data and the general terms and conditions will also be sent to the email address you have entered as part of the confirmation emails. In addition, we refer to our privacy statement, available at https://goodguise.com/contact#privacy
(1) Deliveries will be made to the postal address indicated on the website at the time of the order.
(2) If some of the ordered products are not in stock, we are entitled to make partial deliveries at our own expense, provided this is reasonable for you.
(3) If, in individual cases, the ordered goods cannot be delivered on time or cannot be delivered at all due to non-delivery by our supplier, we will notify you immediately. In such a case you are free to wait for the ordered goods or to withdraw from the contract. If delivery is impossible, both parties are entitled to withdraw from the contract. In the event of withdrawal, we will immediately refund any payments already made.
(4) Should the delivery of the goods fail despite two delivery attempts, we can withdraw from the contract. Any payments made will be refunded to you immediately, whereby the costs of unsuccessful delivery will be borne by you if you are culpable, for example because the delivery address you provided was incorrect or incomplete or because you did not pick up the goods despite being notified.
6. Right of Revocation / Return Costs
(1) Unless otherwise agreed by the parties, the right of withdrawal does not apply to contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
This product category applies to our face masks and our kids soap.
(2) CANCELLATION POLICY
RIGHT OF REVOCATION:
You have the right to cancel this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party designated by you, who is not a carrier, took possession of the last goods.
In order to exercise your right of revocation, you must notify us (AHG Consulting GmbH, Liebherrstr. 5, 80538 Munich, Germany, Tel.: +49 (0) 89 72 69 97 97, Email: firstname.lastname@example.org) of your decision to revoke this contract by means of a clearly stated declaration (e.g. a letter sent by post, fax or email). You may use the attached revocation form template, but it is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of exercising the right of revocation before the expiry of the revocation period.
CONSEQUENCES OF THE REVOCATION
If you revoke the contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), immediately or at the latest within fourteen days of the day on which we receive notification of your revocation of this contract. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this reimbursement. We are entitled to refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or transfer the goods to us without delay and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period. You will bear the direct costs of returning the goods.
You will only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
(If you want to cancel the contract, please fill out this form and send it back.)
AHG Consulting GmbH
Tel.: +49 (0) 89 72 69 97 97, email: email@example.com)
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only in case of notification on paper)
(*) Delete as applicable
END OF THE CANCELLATION POLICY
CAUTION: The right of revocation expires prematurely for contracts involving the delivery of sealed goods that are not suitable for return due to concerns regarding health protection or hygiene, if their seal has been removed after delivery.
All prices quoted in the web shop include the statutory value added tax (currently 19%). All quoted prices exclude shipping costs, if applicable. Potential customs duties for non-EU countries are not taken into account and will be charged directly to the recipient by the responsible customs authority upon import.
(1) Payment of the purchase price is due immediately upon conclusion of the contract. If a calendar date is stipulated for the payment due date, the customer is already considered in default by missing the deadline. In this case, he/she must pay the provider default interest for the year at a rate of 5 percentage points above the base rate.
(2) The Customer’s obligation to pay default interest does not preclude the provider from asserting further claims for damages caused by delay/default.
9. Retention of Title
The goods remain our property until full payment has been made.
(1) Claims for damages by the customer are excluded, with the exception of (a) claims for damages by the customer from injury to life, body or health or from violation of material contractual obligations as well as (b) liability for other damages, which are based on an intentional or grossly negligent breach of duty by the contractual partner, his legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is necessary to achieve the objective of the contract.
(2) In the event of a breach of material contractual obligations, the contractual partner shall only be liable for the foreseeable damage typical for the contract, if it was caused by simple negligence, unless the customer’s claims for damages are based on injury to life, body or health.
(3) The restrictions of paragraphs 1 and 2 shall also apply in favour of the legal representatives and vicarious agents of the contractual partner, if claims are made directly against them.
(4) The limitations of liability resulting from paragraphs 1 and 2 do not apply if contractual partners fraudulently concealed the defect or assumed a guarantee for the condition of the goods. The same applies if the contractual partner and the customer have reached an agreement regarding the condition of the goods. The provisions of the German Product Liability Act shall remain unaffected.
11. Warranty, Guarantee
(1) The contractual partner shall be liable for material defects in accordance with the applicable statutory provisions, in particular §§ 434 ff. of the German Civil Code (BGB). The warranty period for items delivered by GoodGuise to business customers is 12 months.
(2) An additional guarantee for the goods delivered by the contractual partner only exists if it was expressly specified in the order confirmation for the respective article.
12. Contract Language
The contract languages are German and English.
13. Final Provisions
1) The law of the Federal Republic of Germany shall apply to contracts between the provider and the customers, excluding the UN Convention on Contracts for the International Sale of Goods. The statutory regulations limiting the choice of arbitration and applicability of mandatory regulations, in particular by the state in which the customer as a consumer usually resides, remain unaffected.
(2) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider shall be the provider’s registered location, Munich.
(3) If individual provisions of the contract are legally ineffective, the remaining provisions remain binding. In place of the ineffective provisions, the statutory regulations, if any, shall apply. However, if it would represent an unreasonable hardship for one of the contracting parties, the contract as a whole shall become invalid.
Last revision: 14/05/2020