Frequently Asked
Questions

All answers in one place

Shipping & Delivery

Shipping Costs

Germany: € 3,10
Other EU Countries, UK & Ireland: € 8,95
Rest of the world: € 19,90

I haven’t received my confirmation email.

How can I pay for my order?

When will my order be shipped?

Where is my package?

Do you have tracking for my order?

How do you ship your products?

How long will my order take to arrive?

My order hasn’t arrived. What should I do?

I received the wrong order, what should I do?

My order arrived damaged

Why aren’t you shipping to my country?

Returns & Cancellations

Can I edit / cancel my order?

Orders cannot be edited once placed but if you do have an issue such as wrong delivery address or wrong product ordered, we advise you to cancel the order and repurchase instead of reaching out to Cutomer Service. You can do this directly from the order confirmation page or from the link in the confirmation email. Once your order has been shipped and you recieved a shipping confirmation, your order cannot be cancelled anymore.

How can I return my order?

SECURE SHOPPING &
FAST DELIVERY

We carefully select our payment providers and logistic partners to ensure a reliable and secure customer experience.

1% FOR THE PLANET MEMBER

Every year, we donate 1% of our company’s revenue to high-impact, non-profit organizations in order to support environmental causes.